What term describes the system of ongoing internal and external reviews of an EMS system?

The term that best describes the system of ongoing internal and external reviews of an EMS system is Continuous Quality Improvement (CQI). This concept emphasizes a systematic, continuous approach to evaluating and improving the processes involved in delivering emergency medical services. CQI focuses on the consistent assessment of performance, integrating feedback mechanisms, and applying evidence-based practices to enhance the overall quality of care provided by the EMS system.

Through a cycle of planning, doing, studying, and acting, CQI helps in identifying areas where improvements can be made and fosters a culture of accountability and professional development among EMS personnel. The goal is not just to meet established standards, but to continuously strive towards better patient outcomes and operational efficiency, ensuring that the EMS system evolves in response to changing needs and new best practices.

While performance improvement and quality control are related concepts, they often refer to specific aspects or methodologies within the broader framework of CQI. Standard Operating Procedures (SOP) establish protocols for operations but do not encompass the iterative review and enhancement aspect represented by CQI.